1. Cancellation and Refund

   1. 1Where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you is consummated, then the general rule is that you are not allowed to cancel your purchased service.

   2. 1.However, when there are circumstances which are reasonably beyond your control which caused you to be unable to attend classes, you may avail of refund.

3. 1.Said refund shall be done by written notice of withdrawal to us.

4. 1.The following cancelation and refund terms shall apply:

(i) This cancellation policy shall apply only 2 days after you signed this contract Thereafter, Masters Design Lab keeps the advance.

(ii) For Graphic Design course with an estimated timeline of four and one-half (4.5) months and the illustration course, no refund shall be permitted.

(iii) For Graphic Design Advanced course with an estimated timeline of twelve (12)  months,  you may only exercise your option to withdraw only after 6 months; consequently, you are eligible to a refund for the remaining 6 months.

(iv) For the Full program with an estimated timeline of twenty-four (24) months, you can withdraw at every 6-month interval.

(v) For the Digital Product Design program, you may similarly withdraw after 6 months. For this purpose, the Company shall divide the terms by 6 months and give a refund for the following 6 months, but not before that period.

(vi) For individual programs, a  strict no refund policy shall be allowed.

5. 1The notice, as enunciated in Section 4 above, shall be made in a timely fashion when it first becomes evident that circumstances prevent you from performing academically. Requests delayed beyond a reasonable time will be taken against you. It is your responsibility to make a timely notification of your circumstances.

 

2. Student Complaint Policy

2.1 A student complaint (“Complaint”) is defined as an expression of dissatisfaction by a student (or group of students) enrolled in Masters Design Lab various programs against any individual, service or lack of service of the Company, where a response is reasonably expected and which has not already been resolved.

2.2 The Complaints Procedure of MDL revolves around the following principles:

(i) Resolved informally if possible

(ii) Treated seriously, consistently and in line with principles of natural justice

(iii) Considered in accordance with MDL’s policies such as those for diversity and equal opportunity

(iv) Resolved or escalated promptly through the stages of the procedure

 

3. MDL maintains reasonable confidentiality regarding the Complaint if this is explicitly requested by the student.

3.1.The procedure has four stages:

(i) Informal Stage. Within a period of five working days from the event which has caused the Complaint, MDL discusses the Complaint with the student and, with the student’s consent, anyone else involved, to see if it can be resolved informally.

(ii) Formal Stage. If a student is not satisfied with the outcome of the Informal Stage, the student may raise a Formal Complaint within five working days of notification of the outcome. MDL shall:

(a) consider the evidence provided by the student,

(b) meet or correspond in writing with the student, to understand the Complaint and any proposed solution, and

(c) investigate as appropriate to provide further evidence.The outcome of the Complaint is communicated to the student in writing, together with the grounds for the decision.

(iii) Internal Review. If the student is not satisfied with the outcome of the Formal Stage, the student may request an Internal Appeal within five working days of notification of the outcome. In this stage, the student submits the request for an Internal Appeal together with valid grounds for dissatisfaction with the outcome of the Formal Stage to the Head of School. Valid grounds are:

(a) Procedural error sufficient to affect the outcome of the Complaint

(b) Substantive bias in decision-making in the Complaint

(c) New evidence that was not available at the time of the Complaint

(d) Insufficient remedy for a Complaint that was upheld

The decision of MDL in this stage is final. The outcome of the Internal Appeal may be to uphold the outcome of the Formal Stage or propose a revised outcome. The outcome is communicated to the student in writing.

(e) Student must complete all his duties and submit all his work for up to 3 months after the completion of the program.

(iv) External Review. If the student is not satisfied with the outcome, and internal procedures have been exhausted, the student may seek an External Review of the outcome.

 

4.Privacy Policy

4.1. This Privacy Policy governs MDL’s collection, use and/or disclosure of Personal Information, as defined herein. By availing of our services, you agree to be legally bound by this Privacy Policy, including other guidelines incorporated by reference. For the purpose of this Privacy Policy, “Personal Information” is the information about an identifiable individual, company or entity but does not include the name, title, business address or business telephone number of an employee or an organization.

4.2. By enrolling to our online programs, our servers may automatically collect certain information from you. The information will be used as part of your record with MDL. We do collect and keep personally identifiable information when you choose to voluntarily submit such information. However you should not submit any information that you do not want to be retained. After we have taken the appropriate action in response to your submittal, we retain the information you submit for our records and to contact you from time to time. Please note that if we decide to change the manner in which we use or retain personal information, we may update this Privacy Policy Clause as stipulated herein, at our sole discretion.

4.3. MDL does not rent or sell personal information that you choose to provide to us nor does the School disclose credit card or other personal financial information to third parties other than as necessary to complete a credit card or other financial transaction or as required by law. The School does engage certain third parties to perform functions and provide services, including, without limitation, hosting and maintenance, customer relationship, database storage and management, payment transaction and direct marketing campaigns. We will share your personal information with these third parties, but only to the extent necessary to perform the functions and provide the services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

4.4. MDL may send you information or materials such as newsletters, ebooks, whitepapers by e-mail or postal mail when you submit addresses via the Website. By your using the Website, you are consenting to our sending you such information or materials. If you opt not to receive promotional information or material, please send an email with your name, mailing address and email address to us.

4.5. We follow generally accepted industry practices to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

 

5.Bullying and Harassment Policy

5.1. MDL is committed to a safe educational environment for you that is free from harassment, intimidation, or bullying. As defined herein, “Harassment, intimidation or bullying” means any intentional electronic, written, verbal, or physical act including but not limited to, one shown to be motivated by any of the following characteristics:

(i) Physically harms a person or damages his property;

(ii) Has the effect of substantially interfering with the online education;

(iii) Is so severe, persistent, or pervasive that it creates an intimidating or threatening educational environment; or

(iv) Has the effect of substantially disrupting the orderly operation of the school.

5.2. This policy recognizes that ‘harassment,’ ‘intimidation,’ and ‘bullying’ are separate but related behaviors. Each must be addressed appropriately. The accompanying procedure differentiates the three behaviors, however, this differentiation should not be considered part of the legal definition of these behaviors.

5.3. Harassment, intimidation, or bullying can take many forms including, but not limited to, slurs, rumors, jokes, innuendoes, demeaning comments, drawings, cartoons, pranks, gestures, physical attacks, threats or other written, oral, physical or electronically transmitted messages or images.

5.4. This policy is not intended to prohibit expression of religious, philosophical, or political views, provided that the expression does not substantially disrupt the educational environment. Many behaviors that do not rise to the level of harassment, intimidation, or bullying may still be prohibited by other policies or building, classroom or program rules.

5.5. This policy is a component of the MDL’s responsibility to create and maintain a safe, civil, respectful and inclusive learning community and will be implemented in conjunction with comprehensive training of staff and volunteers. Specific training requirements are included in the accompanying procedure.

5.6. MDL will provide students with strategies aimed at preventing harassment, intimidation, and bullying. In its efforts to train students, the district will seek partnerships with families, law enforcement, and other community agencies.

5.7. Retaliation is prohibited and will result in appropriate discipline. It is a violation of this policy to threaten or harm someone for reporting harassment, intimidation, or bullying, or participating in an investigation.

5.8. It is also a violation of MDL policy to knowingly report false allegations of harassment, intimidation, and bullying. Students or employees will not be disciplined for making a report in good faith. However, persons found to knowingly report or corroborate false allegations will be subject to appropriate discipline.

 

6.Intellectual Property

6.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property of Masters Design Lab, whether adapted, written for, or customized for you or not.

6.2. You are not authorized to:

(i) copy, modify, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the Online Course or Taught Course given;

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of Masters Design Lab on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

6.3. Your breach of clause 9.2 shall allow us to immediately terminate this Contract with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

 

7.Certificate

7.1. Upon completion of the program coursework, you will be eligible to receive a certificate from us. The certificate is satisfactory proof that you have passed all the requirements set by Masters Design Lab.

7.2. In order to be eligible for the certificate, you must have resolved any outstanding charges of fees or of misconduct and must have complied with the terms of any sanctions. The award of certificate is conditional upon satisfactory completion of all program requirements in this online course.

 

8.Expulsion/Dismissal Policy

8.1. In case of patent violation of these provisions, serious circumstances of misbehavior or any other lawful cause, we may expel you after affording you due process.

8.2. When considering expulsion under the afore-cited situations , we are duty bound to:

(i) ensure, except as a result of a most serious incident, that all appropriate learning and support strategies have been implemented and documented;

(ii) ascertain that the expelled student is given explicit information about the nature of the allegation(s) and is given the opportunity to consider and respond to the allegation(s);

(iii) notify the expelled student, in writing, that expulsion from the course is being considered, giving reasons for the possible action;

(iv) provide a copy of all documentation on which the consideration of expulsion is based;

(v) allow a reasonable time for the expelled student to respond.

 

9.Technical Support and Access

9.1. If you are unable to access an Online Course, Masters Design Lab will use reasonable endeavors to provide a solution where we have direct control over the system, software or settings involved. If the issue lies with your hardware, systems, software or settings thereof, Masters Design Lab may, in our discretion, provide assistance to you to help you resolve the issue but we cannot guarantee that any assistance provided will resolve your issue.

9.2. Masters Design Lab will exert diligent effort to make the Online Course available but cannot guarantee uninterrupted;, timely or error free availability or that defects will be corrected.  We reserve the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website

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